Items NOT eligible for return or exchange:
Items received or picked up after 14 days of purchase. Lingerie, books, and SALE items are non-exchangeable, non-returnable and non-refundable.
For Defective or Incorrect Items
Please contact us within 3 days for any exchange, return or refund inquiry.
To request a refund/ exchange:
- Please email firstname.lastname@example.org for any exchange and refund inquiries.
- You will receive an email confirmation with return label once we approve your request.
- The customer is responsible for return shipping charges unless the item is defective or incorrect. We are not responsible for any damaged, lost or stolen package during shipping. Please contact the carrier if any of the above situation occurs.
- Returns or exchanges must include all original tags and accompanying packaging. Incomplete packaging will result in 5% - 10% fee.
- No restocking fees will be charged.
- We will issue a full refund within 5 days upon receiving the product.
- Refunds will be processed in the form in which payment was received.
- We reserve the right to refuse any returned item that does not meet our return policies.
In an effort to be more environmentally conscious, Chop Suey Club is reusing shipping packaging. ☺