Shipping Policy

Due to the current COVID-19 situation, all shipping might experience 1-5 days delay. Thank you for your understanding and patience!

In-store pick up:

We are now offering (free) in-store pick up service everyday from 12 pm - 7 pm at 41 Orchard st. The pick-up option is available at the check out section. Please leave us a note or contact info@chopsueyclub.com for your desired pick up date & time. Our team will contact you to confirm your pick-up. (You will receive an automated email when your order is ready for pick-up)

Domestic US Shipping:

  • We provide free domestic US shipping for orders over $100 via USPS Priority (2-5 business days).
  • Express Shipping (1-2 business days) is available at checkout for an additional cost.
  • All orders will be processed within (2) business days upon payment approval. We ship out packages Monday - Saturday. Orders placed after 4pm will be processed the next day. 

International Shipping: 

International shipping is available for all destinations via Fedex, UPS, or DHL Express Worldwide (3-6 business days). Best carrier options will be given at check out according to your package weights, dimensions, and typical item cost.

Due to COVID-19 restrictions in destination countries and with customs clearance, expect delays in customs processing and delivery times. Tracking will be updated with most current information as it is available.

DDU Duties and Taxes

If you choose DDU shipping method, there are duty and import taxes that are not included in the total at checkout, are owed by the recipient, and are collected at time of delivery. The taxes are calculated by the customs agency of the destination country, and are beyond our control. You can calculate the costs by contacting your local carrier/customs office.

DDP Duties and Taxes:

Customs duties and import taxes are included in the total at checkout, which means you don't have to pay any additional fee to receive the items. The taxes are calculated by the customs agency of the destination country, and are beyond our control. 

Please note that:

  • If the recipient refuses delivery of their order due to a customs charge, their package will be considered abandoned and disposed of by the shipping carrier and their order will not be eligible for a refund.**
  • The customer is responsible for paying for shipping costs for returning any item(s). Shipping costs are non-refundable.**
  • Once an order ships and is in transit, it is not possible to cancel the order.**

    Holiday Shipping Notice:

    The cut-off day for USPS Domestic US Christmas shipping is December 20th, it means the order has to be placed before December 20th if you want the gift to arrive before Christmas Day. Christmas Day delivery is only available for USPS Express Shipping at extra cost. For International customers, the cut-off day for Christmas shipping is December 18th, please be advised that the exact day may vary due to custom speed & etc..

    Signature Service

    Signature service will be automatically applied for orders over $100 with no additional cost.

    For international orders, carriers might not be able to collect signatures due to pandemic restrictions in certain countries . A photo of your package will be taken by the carrier at the time of delivery (this is currently the most common alternative) or record the GPS coordinate of a deliveries location.

    Lost Packages

    When it happens, don’t panic! Here’s what you can do to locate your package:

    1) Tracking status shows delivered but missing package.

    • Verify the shipping address in your order confirmation.
    • Look for a notice of attempted delivery.
    • Look in the mailbox or around the delivery location for the package.
    • Check with other family members/neighbors to make sure someone else didn’t bring it in or take by mistake.
    • Call your local post office for delivery confirmation.

    We've seen instances where the tracking will say delivered but shows up a few days later. If all attempts have been made but nothing shows up in the next 48 hours, we can assist you to file a theft report.

    However, we are not responsible for any delivery errors caused by the carriers. 

    2) Tracking status shows in transit for more than a week.

    • Verify the shipping address in your order confirmation.
    • Contact carrier for the most updated tracking updates.

    Once the package has been received by the carriers. We are not responsible for any lost/damaged packages during transit. 

    3) Invalid address or delivery barriers

    Sometimes carriers cannot deliver the package due to an invalid address or other unexpected delivery barriers. At this point, the carrier might return the package to the sender. If this is the case, please reach out to us so we can schedule a re-delivery after receiving the return.

    We are not responsible for lost packages due to incorrect address. 

    Carrier Contact Information

    Common Carrier Tracking Information

    Contact Information

    UPS

    Phone: 1-800-742-5877

    US Postal Service

    Phone: 1-800-222-1811

    FedEx

    Phone: 1-800-463-3339

    DHL Express

    Phone: 1-800-225-5345