Due to the current COVID-19 situation, all shipping might experience 1-5 days delay. Thank you for your understanding and patience!
In-store pick up:
We are now offering in-store pick up service everyday after 3pm. The pick-up option is available at the check out section. Please leave us a note or contact info@chopsueyclub.com for your desired pick up date & time.
Domestic US Shipping:
We provide free domestic US shipping for orders over $50 via USPS Priority (2-5 business days). Express Shipping (1-2 business days) is available at checkout for an additional cost. We ship out package Tuesday - Saturday. Orders placed after 3pm will be processed the next day.
International Shipping:
International shipping is available via DHL Express Worldwide (3-6 business days).
Customs Policy (PLEASE READ):
There are duty and import taxes that are not included in the total at checkout, are owed by the recipient, and are collected at time of delivery. The taxes are calculated by the customs agency of the destination country, and are beyond our control. You can calculate the costs by contacting your local carrier/customs office.
**If the recipient refuses delivery of their order due to a customs charge, their package will be considered abandoned and disposed of by the shipping carrier and their order will not be eligible for a refund.**
**The customer is responsible for paying for shipping costs for returning any item(s). Shipping costs are non-refundable.**
**Once an order ships and is in transit, it is not possible to cancel the order.**
Refunds & Exchanges:
Refunds and exchanges can be made within 14 days of purchase. Lingerie, books, and SALE items are non-returnable and non-refundable.
The customer is responsible for return shipping charges unless the item is defective, damaged, or incorrect.
Recycled Packaging:
In an effort to be more environmentally conscious, Chop Suey Club is reusing shipping packaging. ☺
