FAQs

FAQs
 
Shipping
FREE continental US shipping for purchases over $50, with the exception of oversized or bulk items. Chop Suey Club uses standard USPS shipping that normally takes 2-5 business days; a tracking number will be emailed to you after your order has been prepared.
 
 
Return
Because Chop Suey Club’s is a curated boutique, our inventory of certain items can be limited. We do not charge restocking fees but customers must pay return shipping costs. 
 
Chop Suey Club can only accept returns within 14 days of delivery. Chop Suey Club is not responsible for lost or damaged items during the return process. Chop Suey Club will issue a full refund within 5 days upon receiving the product and confirm the product is in its original condition with all tags and packaging. Damaged products or missing product packaging cannot be issued a full refund. 
 
We cannot accept refunds of certain products, such as intimate wear or books. 
 
 
Exchange
If you have received an incorrect or defective order, Chop Suey Club will work to correct your order.  Send the item with original tags and packaging by mail or at our store location within 14 days of the order shipment date. Chop Suey Club will pay for return shipping if the exchange is due to a damaged or incorrect order. We do not charge any restocking fees.
Chop Suey Club is not responsible for lost or damaged items during return shipping. 
 
Can I borrow a product for production? 
Yes, we regularly collaborate with stylists for shoots. Depending on the items, we demand 50% - 100% retail price deposit.
 
For information please contact info@chopsueyclub.com
 
 
Collaboration
Chop Suey Club warmly welcomes artistic collaboration. We loan products for photoshoots shoots, film and TV production, public performances, and more.  
 
For other collaboration inquires, contact us at info@chopsueyclub.com
 
 
Does Chop Suey Club accept product submissions?
Yes. If you’re a Chinese designer interested in sharing your products with us.
 
Email images and a brief description to info@chopsueyclub.com
 
 
Is Chop Suey Club limited to Chinese designers?
No. Though our primary focus is to promote designers coming out of China, we are interested in all designers that are strongly influenced by contemporary Chinese culture.
 
Say hello at info@chopsueyclub.com
 
 
Is there a physical store?
Yes. Our store is located in Manhattan on 81 Hester St, New York, NY 10002