How Pre-Order Works

Pre-order and made-to-order items let you reserve pieces that are being produced or restocked. Here's how timing, payment, cancellations, and returns work.

Two Types of Orders

  • Pre-order: the item is being produced or restocked by our maker and ships to you when it arrives. This includes mahjong sets sold with a "2–3 Week Delivery" option.
  • Made-to-order: the item is handcrafted or personalized specifically for you after you order, such as our sculpted porcelain cups and the Royal Rosewood mahjong set.

Shipping Dates

  • Estimated ship dates and delivery windows are shown on the product page or at checkout.
  • Orders are fulfilled in the order they're placed.
  • If your order won't ship by the estimated date, we'll email you a new date. You can accept the new date or cancel for a full refund to your original payment method.
  • If we can't fulfill your order, we'll cancel it and issue a full refund to your original payment method.

Payment

You're charged the full amount when you place your order, unless you choose a pay-over-time option at checkout.

Mixed Orders

Orders with both in-stock and pre-order items ship together once everything is ready. Want your in-stock items sooner? Email us and we'll ship them separately. A second shipping charge applies.

Cancellations

  • Pre-order: cancel any item that hasn't shipped for a full refund to your original payment method.
  • Made-to-order: cancel within 24 hours of placing your order for a full refund. After that, production has started and the order can't be cancelled, except when we miss the estimated ship date.

Cancel a pre-order from your account. It's the fastest way:

  1. Log into your account and open your order.
  2. Select Cancel or return, then choose the item(s) you want to cancel.
  3. Your refund is issued to your original payment method.

For made-to-order items, or if the cancel option doesn't appear on your order, email info@chopsueyclub.com with your order number.

Returns

  • Pre-order: once delivered, pre-order items follow our standard Shipping & Return Policy.
  • Made-to-order: final sale. Defective or incorrect items can be replaced or refunded if reported within 7 days of delivery.

Questions?

Email info@chopsueyclub.com. We'll get back to you as soon as possible.