Heatstroke Hotel by Yok & Sheryo

How to Start a Return

Starting a return or exchange takes just a few steps — no need to email us first:

1. Log into your account and find your order.
2. Select the item(s) you'd like to return or exchange.
3. Follow the prompts to generate your return. A return label fee will be deducted from your refund.

If you purchased Seel Return Assurance, use the Seel Return Portal instead to return your eligible items.

Shipping

Domestic US Shipping:

• Free domestic US shipping for orders over $150 (1-5 business days depending on your location).
• Express Shipping (1-2 business days) available at checkout for an additional cost.
• All orders are processed within 3 business days upon payment confirmation.

International Shipping:

• Available for all destinations via USPS, FedEx, UPS, or DHL. The best carrier option is shown at checkout based on your package weight, dimensions, and item cost.

Track Your Order

Once your order ships, you'll receive a tracking number by email. Follow your package anytime on our Track Your Order page using your order number and email.

Returns & Exchanges

• Items are eligible for return or exchange within 30 days of delivery. Requests made after this window are not eligible.
• Lingerie, swimwear, socks, masks, collectibles, art, and books are not eligible for return or refund at any time.
• SALE items are final sale unless you purchase Seel Return Assurance at checkout, which allows you to return and receive a refund on otherwise non-returnable items. Learn more about Seel Return Assurance here.
• Made-to-order and pre-order items may have different return eligibility — see our How Pre-Order Works page for details.

Defective or Incorrect Items

Initiate a replacement or return via your account login within 7 days of delivery. Once approved, we'll waive all shipping fees.

Refund Details

• Submit a refund request, wait for approval, then send the item back. If using a carrier of your choice, send us the tracking number at info@chopsueyclub.com.
• The customer is responsible for return shipping charges unless the item is defective or incorrect. We are not responsible for any damaged, lost, or stolen packages during shipping — please contact the carrier directly if this occurs.
• Return packages must include all original tags and accompanying packaging. Returns missing original tags or packaging may incur a fee.
• No restocking fees will be charged.
• Refunds are issued within 5 days of receiving and verifying the returned package.
• We reserve the right to refuse any returned item that doesn't meet our return policies.

Questions? Visit our FAQ page, track your order, or contact us directly — we typically respond within 1-3 business days.